Return & Refund Policy

At Virellanest, we want every customer to have a clear and straightforward shopping experience. If you need to return or exchange an eligible item, please review the terms below before submitting your request.

30-Day Return Policy

Eligible items may be returned within 30 days of purchase.

To qualify for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Have all original tags attached

• Include the original packaging and accessories, when applicable

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a full refund.

The following items are not eligible for return:

• Custom or personalized products

• Gift cards

How to Request a Return

To begin a return, contact our customer support team at cs@virellanest.shop before sending the product back.

Please provide:

• Your order number

• The item you would like to return

• Your reason for the return

• Clear photos if the product is damaged, defective, or incorrect

After reviewing your request, we will provide the appropriate return instructions.

When a prepaid return label applies, it will be provided electronically so you can download and print it.

Please do not return a package without receiving return instructions from our team first.

Return Shipping

Virellanest covers eligible return shipping costs when:

• The wrong product was sent

• The product arrived damaged

• The product has a manufacturing defect

• The item received is materially different from its description

For other eligible returns, any applicable return shipping costs will be communicated before the return is authorized.

Exchanges

We accept exchanges for eligible items in cases involving:

• Incorrect products

• Damaged or defective products

• Products materially different from their descriptions

• Eligible size or color changes

Sale items and custom or personalized products cannot be exchanged for size or color unless they arrived damaged, defective, or incorrect.

To request an exchange, email cs@virellanest.shop with your order details.

Once the returned product has been received and inspected, an approved replacement will be prepared and shipped. Exchanges are subject to product availability.

Refunds

After your return arrives, we will inspect the item to verify its condition and eligibility.

If approved, the refund will normally be submitted to your original payment method within 2 business days of completing the inspection.

After the refund has been issued, your bank, card issuer, or payment provider may require up to 7 business days to post the funds to your account.

Partial Refunds

In some situations, a full refund may not be available if the returned product is not received in its original condition.

A partial refund may apply when:

• The item shows signs of use

• Original tags, packaging, or accessories are missing

• The product has been damaged after delivery

• The returned item's condition has materially changed

Any applicable deduction will be determined after inspection.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at cs@virellanest.shop.

Include your order number and clear photographs showing the issue.

Once the issue has been verified, our team will provide the appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

Contact Us

For questions about a return, exchange, refund, or existing order, please contact Virellanest Customer Support:

Email: cs@virellanest.shop
Address: 4620 Thousand Oaks Drive APT 1313, San Antonio, TX 78233, United States
Support Hours: Monday–Friday, 10:00 AM–6:00 PM (EST)

Our customer support team typically responds within 1–2 business days.